Welcome to the exida Support Center

DUE TO THE HOLIDAY SEASON AND STAFF VACATIONS, THERE WILL BE LIMITED RESPONSE TO NEW SUPPORT TICKETS.

PLEASE BE ADVISED THAT OUR RESPONSES TO NEW AND EXISTING TICKETS ARE LIKELY TO BE DELAYED UNTIL JANUARY 2nd 2025.

Featured Knowledge Base Articles

License Platform

How can I install the site license for exSILentia 4?

Step 1) Download the Sentinel LDK ...

Where do I place the license file for the client?

It should be placed in the exida\exSILentia 4 folder where you installed exSILentia 4.

If we purchase 3 Cloud licenses can all 3 users access and see each other’s project files?

This is possible if it's set up as a "multi user" license, and all 3 licenses were purchased on the same P.O.

Updating

How can I upgrade to the latest version of exSILentia?

There a couple ways to upgrade.1) Download and run this installer: http://update.exsilentia.com/exSILentia 4/setup.exe2) Within the software, go to ...

How do we change an online user account?

Please raise a support ticket here - https://support.exida.com/ and provide us with the account name(s) in question.

I receive an error after pressing Check Request to update to latest version.

Please ensure that Port 333 is not blocked as this is what is used by our system to check for software updates.

Welcome to the exida Support Center

DUE TO THE HOLIDAY SEASON AND STAFF VACATIONS, THERE WILL BE LIMITED RESPONSE TO NEW SUPPORT TICKETS.

PLEASE BE ADVISED THAT OUR RESPONSES TO NEW AND EXISTING TICKETS ARE LIKELY TO BE DELAYED UNTIL JANUARY 2nd 2025.

Featured Knowledge Base Articles

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