exida Support Center

Click on the category to browse FAQs.

Citrix/Online Users (1)

For anything related to Citrix and users with online accounts.

Why isn't my mouse working properly with Citrix? It seems to be clicking in the wrong places.
exSILentia 3 (26)

Questions and answers for version 3 only.

Does the exSILentia Server software cover Failure Modes, Effects, and Diagnostic Analysis (FMEDA) and/or Fault Tree Analysis (FTA)?

How do I model a Final Element with 2 solenoids (1oo2), and an actuator/valve combination (1oo1) in exSILentia online

How does exSILentia use the sensor selections 1oo2 vs 1oo2D or 1oo1 vs 1oo1D?

How is the exSILentia Online software kept up to date, and what maintenance fees apply?

How is the exSILentia Server software kept up to date, and what maintenance fees apply?
Generic (12)

For general FAQs.

Does exSILentia have a EULA?

Each time the SERH data is revised, is the version of exSILentia revised also? Does the SERH data have a version number and if so where is this shown?

How do I save the user guide as a PDF?

I changed the password after my first login and forgot the password. Would you please send me a link to reset the password?

I enter my credentials and it says they are incorrect, but we have checked several times and they are correct. How can I check this?
License Platform (3)

FAQs for the various licenses

How can I install the site license for exSILentia 4?

If we purchase 3 Cloud licenses can all 3 users access and see each other’s project files?

Where do I place the license file for the client?
SILAlarm (12)

FAQs for SILAlarm

Can someone let me know the specific difference/s when using 'Priority' and 'Import Priority'?

How do I navigate to the Export Wizard settings?

I am trying to export a Basic Alarm Design with Export Filter ON. However Control System is not shown as per the User Guide.

I am trying to export the Setup Wizard Settings from the Sample Project but only Import Wizard Settings is available. I intend to Export the above if possible so I can open them in Excel, modify if necessary then Import.

I am trying to import an excel file into the SILAlarm database and then enforce all of the changes but it keeps crashing on me.
Software Help (152)

General Help for various software FAQ's

exSILentia 4 (149)
SERH (3)
Updating (3)

Specific FAQs for ensuring the latest version

How can I upgrade to the latest version of exSILentia?

How do we change an online user account?

I receive an error after pressing Check Request to update to latest version.

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