Welcome to the exida Support Center

To create a new ticket, simply click on the "Open a New Ticket" link and enter the required details.

To check an existing ticket, click on the "Check Ticket Status" link and enter your email address and ticket number. A link to your ticket will then be emailed to you to allow you to review or update accordingly.

TO HELP US BETTER RESPOND TO TICKETS WE REQUEST THAT ONE TICKET IS RAISED PER ISSUE.

Thank you for using the exida Support website.

Please note:

The exSILentia Cloud platform has been migrated to an Azure Virtual Desktop (AVD) environment.

exSILentia Cloud users should now log into exSILentia Cloud through the Windows App environment. Please raise a support ticket if need assistance.

Featured Knowledge Base Articles

License Platform

How can I install the site license for exSILentia 4?

Step 1) Download the Sentinel LDK ...

Where do I place the license file for the client?

It should be placed in the exida\exSILentia 4 folder where you installed exSILentia 4.

If we purchase 3 Cloud licenses can all 3 users access and see each other’s project files?

This is possible if it's set up as a "multi user" license, and all 3 licenses were purchased on the same P.O.

Updating

How can I upgrade to the latest version of exSILentia?

There a couple ways to upgrade.1) Download and run this installer: http://update.exsilentia.com/exSILentia 4/setup.exe2) Within the software, go to ...

How do we change an online user account?

Please raise a support ticket here - https://support.exida.com/ and provide us with the account name(s) in question.

I receive an error after pressing Check Request to update to latest version.

Please ensure that Port 333 is not blocked as this is what is used by our system to check for software updates.

Welcome to the exida Support Center

Featured Knowledge Base Articles

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